Frequently Asked Questions

How can we help you?

Discover more about Grenville at Wallops Wood and read these FAQs about our holiday houses.

What are your contact details?

Contact us on weekdays, our office is open Monday to Friday 9-5pm. You can call us or email, or use the contact form to ask any FAQs about our holiday houses, likewise you can also send us a message on our Facebook page.

How can I book a property?

Book online via our website by checking availability on our calendar at the foot of each page. Available dates are shown in green. Choose your holiday house and dates and click the Book Now button and the booking engine will take you through the different stages including your deposit payment.

We have three houses which sleep 6 or 10 people, each is different and all are accessible. Take 360° virtual tours and find out more detail about them.

If you would like to stay in a smaller cottage, these can be found at Wallops Wood Cottages.

Speak to one of our Bookings Team by calling or emailing us if you have any further FAQs about our holiday houses. Our office hours are from 9am-5pm, Monday to Friday.

What are the changeover days?

Our normal changeover days are Mondays and Fridays, and in the school summer holidays we only accept weekly bookings. Outside these times, other arrival days are possible, just check our availability calendar. Available dates are indicated in green.

Alternatively email our office or telephone our friendly bookings team for more information, or for answers to any other FAQs about our holiday houses.

Can I start my holiday on a different day than offered on the website?

Find out if you may book an alternative day by calling our Bookings Team. Tell us which holiday house you are interested in booking and remember to tell us the dates, and for how many people the booking is for. 

What time is check in and check out?

Check in on your arrival day from 4pm and check out before 9am on the day you leave.

Do I have to pay a deposit?

Secure your booking with a 30% deposit if your arrival date is more than 8 weeks away when you book. Then the balance will be due 8 weeks prior to arrival.

If you are arriving at Wallops Wood within 8 weeks, the full amount should be paid immediately.

We also ask for a refundable breakages charge of £250.00 per cottage and this is payable with the balance.

Please consult our Terms and Conditions for more details.

What is the refundable breakages charge?

We ask for a £250.00 refundable damages/breakages charge per cottage booked and you pay this with the balance prior to arrival.

The charge covers any damages/breakages during your stay. We don’t look to recover the cost a few glasses or a plate, as accidents do happen. Any significant damages or missing items are deducted from your charge before refunding and we will, of course, contact you first with the information.

We refund the damages/breakages charge within 7 days of departure.

 

If I cancel, what should I do?

Please notify us immediately by phone, and confirm in writing by email, if you need to cancel.

Additionally, we require notice of the cancellation by the person who booked the accommodation.

Cancellations must be for the whole property booked. If multiple holiday houses have been booked, it is possible to cancel a holiday house/some houses and for other members of the party to stay in the remaining booked house/s.

When you cancel, we will offer the opportunity to rebook your stay for future dates, subject to availability. We will transfer monies already paid towards the new booking, at the price pertaining to the new dates. Consequently, any balance due is to be paid 8 weeks before arrival.

If eligible for a refund payment, we will reimburse the cancelling guest on the scheduled check-out date of the original booking, to the card or nominated bank account used for payment.

We treat cancellations dependent on a) the date the booking was made, and b) when the cancellation is made.

For existing bookings, please check the Terms and Conditions document sent with your invoice, and for bookings not yet made, please read our current Terms and Conditions.

Our refund guarantee does NOT cover guests for:

  1. falling ill with Covid (or any other illness)
  2. a requirement to self-isolate or quarantine, or
  3. a Track & Trace alert preventing travel.

Those situations can all be covered by taking out suitable travel insurance.

As a result, we strongly recommend you obtain your own travel insurance but regret we are unable to recommend specific companies or policies.

What about booking Insurance?

Our refund guarantee does NOT cover guests for:

  1. falling ill with Covid (or any other illness)
  2. a requirement to self-isolate or quarantine, or
  3. a Track & Trace alert preventing travel.

Those situations can all be covered by taking out suitable travel insurance.

We strongly recommend that guests should obtain their own travel insurance and regret we are unable to recommend specific companies and policies.

Can I bring my dog on holiday?

Yes, bring your dog on holiday because we won Best Dog Friendly Business of the Year in 2018 from Visit England, a very prestigious award.

We welcome 2 dogs per cottage and charge £30.00 per dog, which includes a Doggy Welcome Hamper, and for extra cleaning. Check our Dog Rules for more details.

 

Does my dog get a welcome pack?

We offer a fantastic Doggy Welcome Hamper which includes a comfy bed, water and food bowls, a dog towel, sofa throws to ensure they keep our lovely sofas nice and clean for the next guests, complimentary treats and a fantastic tug toy!

Additionally, we supply laminated walks for you all to enjoy with pub stops along the way and an OS map too.

What is provided for my young children?

We specialise in offering family holidays and have a list of complimentary children’s equipment, toys and books to borrow during your stay.

Infants are welcome and we offer a little welcome pack for them too! We include an age-appropriate nappy, nappy sacks, towel, bath duck and reading book as standard for infants.

Bring your own bedding if you are borrowing a cot from us.

Can I bring an extra person on our booked holiday?

We may be able to put in an extra single bed should the maximum occupancy for your cottage be exceeded.

However, call us first to check because we only have a limited number of beds available, and not all cottages can accommodate an extra bed.

We charge £50.00 for one extra bed and this includes bed linen and towel set.

Do you have enclosed gardens for the safety of my children and pets?

Children and dogs love to play in the fenced off garden, and the fence is about 70cms high.

In addition, our large meadow is for everyone to enjoy and dogs love it but please do not allow your children or dogs to be left unsupervised on the meadow. We supply an engraved collar tag for dogs in case they should roam further than they should.

What if I need specialist accessible equipment?

Visit England rated us M3A. Consequently, our accommodation is typically suitable for assisted wheelchair users.

We have complimentary accessible equipment for you to borrow during your stay. The equipment is available on a first-come, first-served basis and we recommend booking your items as soon as possible to avoid disappointment. Call us and speak to our friendly Bookings Team to discuss your needs.

If you require profiling beds, hoists and more specialist equipment we suggest you organise this with Solent Mobility, a trusted local company. Telephone them to hire your hoist, profiling bed or specialist accessible equipment, they will deliver and assemble your items. We will prepare the profiling bed ready for your arrival.

What's on around our area?

There’s so much going on around the Meon Valley, in Winchester, Southampton and Portsmouth with amazing culture, art, music, food and drink events.

We share events around Hampshire for you to visit and enjoy during your stay with us at Wallops Wood.

Although we are in the heart of the countryside in the South Downs National Park, we are only 20 mins from Portsmouth or Petersfield, 25 mins from Winchester, and 30 mins from Southampton.

When you book with us, we’ll send you a link to our digital guide which has masses of information about the local area and ideas for activities, days out, dining in award-winning restaurants and much more.

We share as much as we can on our Facebook and Instagram, accounts. Follow our hashtag #WhatsOnAtWallopsWood for the latest information about what’s on locally.

Visit our Local Area web page to discover the attractions and sights you can visit when staying with us.

What’s on in Hampshire is a great resource. They showcase activities and events on a monthly basis and you can filter by date too! Visit Winchester, our local Tourist Information Centre, is constantly updated with local events and What’s On, so a perfect site to visit before you arrive or during your stay.

For further information please call us or email.

Can I go walking around Wallops Wood Cottages?

We are really lucky to live and work in this beautiful area of the South Downs National Park. and have prepared seven walking tours for our guests, these are available as laminated sheets, in our cottage folder. The walking tours last from 30 minutes to 2 hours and we have noted several pub stops along the way. Everyone needs refreshments after a bit of exercise!

Explore the South Downs Way and Wayfarers’ Way, which are two local walking trails. 

All our local pubs are award winning and welcome dogs:

The Shoe Inn Pub in Exton – in Spring and Summer, sit by the River Meon in the garden

The Baker’s Arms in Droxford – a great village pub with fabulous Sunday meals for the whole family

The White Lion Pub in Soberton – a traditional 17th century pub with locally sourced food

The Bucks Head in Meonstoke – in picturesque surroundings and great walking all around. Freshly-made pizzas from their own pizza oven

We are keen to share our beautiful Meon Valley and all it has to offer. Walkers enjoy the hedgerows teeming with wildlife, the mad pheasants chasing hens, cows munching greedily on grass and sheep making an appearance in our lanes.

The chalk grassland (the European equivalent of a tropical rainforest) encourages a huge number of butterflies in the Spring and Summer – 60% of the UK’s butterfly species can be found in the chalk grassland habitats of the South Downs National Park.

The flora is also rather magnificent here. There can be up to 45 different species of flowering plants and mosses per square metre and we have some rather special orchids growing here too!

When is the pool open?

Our indoor heated swimming pool is open from 8am to 8pm daily, which is situated at our main site at Wallops Wood Cottages and a 15 minute walk, or 5 minute drive away.

Bring a robe and slippers, or flip flops, for travelling to and from the pool, as well as your own towel for the pool and hot tub. Changing rooms, showers and a toilet area are within the pool complex.

A booking system is in place for exclusive 45 minute swim sessions, per holiday house. Book your swim sessions on the timetables in the pool lobby and use the name of your holiday house.

Access the pool by using one of the black fobs in your holiday house. Press it against the black plate on the door, after the beep you can open the door. Keep the fob with you and you will need it to leave the pool complex.

There’s an accessible hoist for disabled guests with a choice of moulded or sling seat for access to the pool and jacuzzi. The pool is level decked and heated to 30°C. Accessible guests are welcome to use the wetroom in the changing room area.

We may close the pool complex for a few hours during your stay for deep cleaning.

What do I need to bring for my self-catering holiday?

Well, not much, we have thought of most things!

Check out our list of items that we provide which includes hair dryers in every bedroom and 6 coat hangers in each wardrobe.

The bathrooms include Hand Wash, a Shower Gel/Shampoo and a Room Fragrance made for us by New Forest Aromatics. These lovely toiletries are produced in the New Forest in Hampshire, smell divine, and most of the natural ingredients are locally sourced.

Please do not take them with you, although we know it is tempting! You can buy them from our shop.

Do you provide hair dryers?

We provide hair dryers in our bedrooms which also have en-suite facilities.

Can our friends come and use the pool?

Our pool is for the enjoyment of guests and, due to insurance issues, people not staying with us are not permitted to use the pool.

If you have further FAQs about our holiday houses, please call us to check on 01489-878888.

Are you on social media?

See what’s going on at Wallops Wood Cottages on our Facebook and Instagram accounts. Use the hashtag #whatsonatwallopswood to find out what’s happening during your stay with us.

For further FAQs about our holiday houses, call our friendly Bookings Team.

Do you have Tripadvisor reviews?

We have many Tripadvisor reviews from guests who have stayed in our holiday houses!

Are you on Google maps?

Grenville at Wallops Wood is on Google maps and you can visit our Google listing to discover where we are, our Google reviews, and our opening hours.

We, and our guests, post lots of photos so you can see what’s happening.

What cleaning products do you use? Are they Eco products?

We are located in the South Downs National Park and want to ensure we look after it, so have a Green Ethos.

Our housekeeping team uses the following Ecover products to clean the holiday houses, the swimming pool complex and the games room:

  • All Purpose Cleaner for walls and cupboards
  • Floor Soap for the wooden floors
  • Toilet Cleaner for all toilets
  • Multi-action Spray for general cleaning
  • Bathroom Cleaner for bathrooms and toilets
  • Rinse Aid for the dishwashers
  • Limescale Remover when required
  • Washing Up Liquid in all kitchens

We also clean with natural vinegar and beeswax polish which work really well. Find out more about our Green Policy.

How sustainable are you?

Sustainability is really important to us as we are based in the South Downs National Park, where fauna and flora is protected.

Live Green on Holiday! Our Green Ethos at Wallops Wood Cottages

Only a month after opening we achieved the Green Tourism Silver Award and in 2020 won the Gold Award!

We have set up these green facilities:

  • Photovoltaic panels on the roof of Wallops Wood Cottages
  • Our bore hole supplies our water, so the water is UV treated
  • Rainwater is re-fed into the local aquifer to then feed our bore hole and we do not use chlorine to clean the swimming pool water
  • Cleaning products are Ecover, natural vinegar, or beeswax
  • Old towels are cut into cleaning rags and other fabrics are sent to charities with textile recycling schemes
  • We recycle all building materials as much as possible on the farm estate such as our shop and bicycle store, which were built using excess timber from the games room build
  • Toiletries are sourced from local provider New Forest Aromatics
  • Our welcome basket includes local artisan food and drinks
  • The maintenance team reuses cleaning brushes, scourers and cloths 
  • We offer walking routes for guests, from 30 mins to several hours, for anyone to enjoy a healthy walk in the fresh air with a pit stop at local pubs
  • Low energy and LED lighting is used throughout
  • Double glazing is installed throughout
  • Insulation is four times above norms in the games room
  • Heating is provided from our biomass boiler which is fed from woodchips harvested and sustainably managed in our own woodland, less than a mile away
  • An electric car charger has been installed at Grenville at Wallops Wood, and is capable of charging two cars simultaneously

Find out about our Green Policy.

Do you have a games room?

Our Games Room has something for all ages to enjoy from baby gyms to an air hockey table. Not only can you challenge your loved ones to an air hockey or table tennis tournament, but also a few frames of pool!

Do you have a sauna or steam room?

Enjoy our infra-red sauna and steam room within the daily bookable 45 minute swim session per holiday house. See our Swimming Pool, Sauna and Steam Room page for more information.